We got your order!
- All orders will be processed within 2-3 business days (excluding weekends & Holidays)
- You will receive 2 emails,
- 1st - Order confirmation after placing order
- 2nd - When the product is ready to be picked up or with shipping details.
- Get ready to Pick - up In-Store, or receive your shipped order.
Across Canada
- FREE shipping on orders over $150 for all items available in-store.
- Flat rate of $200 on bikes.
- Additional Charges may apply for oversized / overweight items (large or heavy. e.g. Car Racks, Locks, Pumps, Fenders, Trainers, Trainer Mats, Handlebars, Wheels, Wire bead tires). some bikes, some locations & Special Orders). If your order is affected by the above, we will contact you.
- Terms and Conditions apply for all Special Orders, see below.
- For more info on the above shipping details Call us on 604-539-2453 or Email info@bspbikes.com.
Exclusions may apply - Prices subject to change
In- Store Pick-up
- FREE Pickup for items with availability "At BSP In-Store" .
- "At BSP In-Store" items will be ready for pick-up within 2 hours from processing.
- Some items may need to be transferred and will be ready for pickup within 3-5 days.
- For Special Orders please see Special Order Terms and conditions below.
- You will receive 2 emails
- 1st - Order confirmation after placing order
- 2nd - When the product is ready to be picked up or with shipping details.
- At time of pick-up please present at the store, your Order Confirmation, a Government issued Photo ID and credit card used.
Special Order Terms and Conditions
- "Special Orders" are all Items that BSP does not have physically in-store, but is available at our Supplier Warehouse for purchase online.
- Additional Shipping costs may apply upon collection or shipping. We will contact you prior.
- Items may take 9+ days to arrive
- Items are treated as Final Sale, meaning NO Exchanges or Refunds or in-store credits.
FAQ
How soon will my order be ready for pick-up after I've ordered it online?
During store hours, most items will be ready for pick-up within three hours of the time the order was placed. Specific items may take longer due to inventory and/or availability or if items are being transferred between stores. Store transfers occur several times a week, so if we are transferring an item for you, it may take 2-4 days. If its a Special Order it could take 7-10 days. Please wait for your In-Store Order Pick-Up Notification email before visiting the store for order pick-up.
Why do I need to provide my phone number when placing an order online?
Most items will be ready for in-store pickup within three hours of the time you place your order on bspbikes.com. However, if for some reason there is an issue with a specific store's inventory, a store associate may need to reach you directly to provide additional information about your order.
How will I know my order is ready for pick-up?
You will receive two (2) separate email communications from bspbikes.com. After you receive your initial Order Confirmation Notification, you will receive an In-Store Order Pick-up Notification letting you know your order is ready along with pick-up instructions. You'll need to bring the In-Store Order Pick-up Notification email with you to BSP to pick up your order.
What do I need to bring to the store to pick up my order(s)?
For easy order pick-up, please bring the following with you to the store:
A piece of government-issued photo ID
The credit card used for purchase
The order number
The In-Store Order Pick-Up Notification email
What if I can't pick up my order at the store and need to send someone to pick up my order for me?
For your protection, at this time, you are the only person eligible to pick-up your order. We are exploring options to allow a pre-authorized pick-up person in the near future. You will need to bring the following to the store:
A piece of government-issued photo ID
the credit card used for the purchase
The order number
The In-Store Order Pick-up Notification email